Our Core Values
Transparency
Whether it is pricing, products or process, you’ll get a straight answer with no games or gimmicks. Our customer service will provide clear and concise answers to complicated issues in terms you understand. We strive to never leave applicants or customers guessing.
Fairness & Integrity
As a Consumer Reporting Agency, our obligation is to truth. We take pride in getting reports right. This promotes fairness in the hiring process and integrity in our products and platform. With laser focus on fairness and integrity, it allows National Background Screening to be neutral arbiters of fact.
Empathy
Whether it is our workforce, our customers or your applicants, promoting an environment of empathy is mission critical. Consumer reports can be uncomfortable to discuss. Our team is experienced in handling sensitive conversations with employers and applicants in a manner that promotes empathy, understanding and trust.
Accountability
At the end of the day, you put your trust in National Background Screening. We value that trust and will work hard for you, every day, every report, every email and every call. We will deliver quality solutions we stand behind. If there is an issue, our Customer Service team will make it right.
Exceed Expectations
Employers have a many choices at their disposal. The global, digital economy has brought cutthroat competition to every industry. National Background Screening is no different. We take pride in exceeding customer expectations in operational efficiency, cost and compliance.
Innovation
While background screening is complicated, it can be easier to manage through technology.National Background Screening provides a world-class platform that streamlines the process and even provides tools you can integrate with your own HRIS.
Background Screening For Small Businesses Like Yours
As a small business, we understand what it took to start your company - and the hard work it takes to succeed. At National Background Screening, we listen to your needs and recommend only the most appropriate background screening products for your company. And since most of our products are $15 or less, we provide you with affordable solutions that improve your bottom line, protect your assets and your customers, and give you the peace of mind that your employees are honest and trustworthy.
From simple criminal background checks to drug screening, we can provide all of your pre employment background check needs.
Service Is Our Top Priority
We have an unwavering commitment to service. Our technology often makes our clients' jobs easier. We are committed to providing accurate, timely and compliant information coupled with outstanding service. If you happen to reach us after business hours, or if we're on the phone with another client when your call, we will generally respond within 30 minutes. Our on-line chat feature allows you to speak with us directly. The majority of our results are returned instantly and our turnaround time for reports is normally the same day, if ordered by 3pm. Results from jurisdictions outside of are typically returned in 48 hours.
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Our People
Our people are dedicated to providing you with the best service possible. Our researchers live and work in your community, shop at the same grocery stores and follow the same sports teams. In short, we are members of your community and are dedicated to keeping your business and our community safe.
Our Process
We take each screening request seriously, because we know it is important to you. Before we begin the background check, we make sure the information being submitted is accurate and complete, ensuring the results are dependable. And before the results are provided to you, we double check that the results are compliant and legal.
Our Product
The report we send to you is in plain language and is easy to understand. We highlight and flag the results that you should be concerned about. The report then provides you with detailed - but easy to read - results for every search conducted. Our products include local, state and national sources that you can trust.
Have A Question? Click Here for our contact form Or use our chat feature during normal business
hours!
Or give us a call at (800) 610-5590 - we'd love to talk to you!
You can also email us at sales@nationalbackgroundscreeningservice.com